About our privacy policy Take Action cares about your privacy. We therefore only process data that we need for (improving) our services and treat the information collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services linked to it by Action Coach Vlaanderen. The effective date for the validity of these conditions is 05/05/2020, with the publication of a new version the validity of all previous versions expires.

This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy. About data processing Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and to whom the data can be viewed.

Webshop software

Our web shop is developed with software from WooCommerce, Shopify or Leadpages. We have chosen Combell for our web hosting. Personal data that you make available to us for the purpose of our services are shared with this party. Combell has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we concluded with them, Combell is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Our online shop is developed with software from WooCommerce, Shopify or Leadpages. We host our web shop on an in-house server. We have taken appropriate technical and organisational measures to prevent abuse, loss and corruption of data as much as possible. These security measures include at least the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Web hosting

We purchase web hosting and e-mail services from Combell. Combell processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. This is not personal data. Combell has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. Under the agreement, Combell is bound to secrecy.

E-mail and mailing lists

ActiveCampaign

We send our email newsletters using ActiveCampaign. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by ActiveCampaign. ActiveCampaign makes use of cookies and other internet technologies that provide insight in whether emails are opened and read. ActiveCampaign reserves the right to use your data for the further improvement of our services and to share information with third parties as part of this.

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our inbox and we treat all our email traffic confidentially.

Payment processors

Mollie and Stripe

We use the platform of Mollie and Stripe to handle (part of) the payments in our web shop. Mollie and Stripe process your name, address and place of residence data and your payment details such as your bank account or credit card number. Mollie and Stripe have taken appropriate technical and organisational measures to protect your personal data. Mollie and Stripe reserve the right to use your data to further improve the service and, as part of this, to share (anonymised) data with third parties. All the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's and Stripe's services for which they engage third parties. Mollie and Stripe will not retain your data for longer than permitted under the statutory time limits.

Reviews

Google Reviews

We collect reviews through Google reviews platform . If you leave a review through then you are required to provide your name, city and email address. Google Reviews shares this data. In case we invite you to leave a review, we share your name and e-mail address with Google Reviews. They only use this data for the purpose of inviting you to leave a review. Google has taken appropriate technical and organisational measures to protect your personal data.

Shipping and logistics

DHL / Post

When you place an order with us, our job is to get your package delivered to you. We use the services of DHL or the Post Office to make the deliveries. This requires us to share your name, address and place of residence data with DHL or the Post. DHL and the Post only use this data for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Invoicing and accounting

To keep our records and accounts, we use the services of Billit. We share your name, address and residence details and details relating to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Billit is obliged to maintain confidentiality and will treat your data confidentially. Billit does not use your personal data for purposes other than those described above.

External sales channels

Bol.com We sell (some of) our items through Bol.com's platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of data processing

General purpose of processing We use your data exclusively for the purpose of our services. That is, the purpose of processing is always directly related to the order you provide.

If you share data with us and we use this data to contact you - other than at your request - at a later time, we will ask for your explicit consent. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website are processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data. Cooperation with tax and criminal investigations Where appropriate, Take Action BV may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are compelled to share your data, but we will do so within the possibilities offered by

the law offers us to oppose it.

Retention periods

We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. In accordance with applicable administrative obligations, we must retain invoices containing your (personal) data, which we will therefore retain for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced in response to your instructions.

Your rights

Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgetting request, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data at the e-mail address known to us, stating the category under which we have stored this data. Right of rectification You always have the right to have the data we process (or have processed) that relate to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process (or have processed), which relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object, where appropriate, to the processing of your personal data by or on behalf of Take Action. If you object, we will immediately cease the processing pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and thereafter cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

Use of third-party data

Certain third parties such as Adhoc Data occasionally provide us with data which they believe can be used for business communication.
Should you be approached unwanted please unsubscribe. If you suspect that your data have been obtained unlawfully you can always write to us using the contact details below.

Cookies Google Analytics

Through our website, cookies are placed by the US company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted ads (Adwords) and other Google services and products, among other things. Third-party cookies In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by e-mail.

Contact details: Take Action BV

Hertstraat 24, 2860, Sint Katelijne Waver Belgium

T: (047) 407-2444

E: kurtvervloet@actioncoach.com